ek9995 Terms and Conditions

Last Updated: January 2026  |  Version: 1.0

1. General Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between ek9995 ("Platform", "we", "us") and any person ("User", "you") who uses the ek9995 website and services.

ek9995 operates an online casino and betting platform for users in Bangladesh. By visiting our website, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms.

If you disagree with any part of these Terms, please refrain from using our platform. These Terms may change from time to time, and continuing to use the platform after any change will be considered acceptance of the updated Terms.

2. Account Registration and Eligibility

2.1 Age Eligibility

To open an account and use the gaming services on the ek9995 platform, you must be at least 21 years of age. The services of this platform are available only to those who are 21 or older. Any attempt to open an account on behalf of a minor is a clear violation of our platform's terms and may result in legal action.

2.2 Registration Requirements

You must provide true, accurate, and complete information when registering an account. The following conditions apply to registration:

• Each person may create only one account; creating multiple accounts is strictly prohibited.
• The name, address, and contact information provided during registration must be true and consistent with your identification documents.
• We may at any time request the necessary documents to complete identity verification (KYC).
• Providing false information may result in immediate account termination and forfeiture of deposited funds.

2.3 Geographic Restrictions

ek9995 services are provided for users in Bangladesh. Our platform should not be accessed from countries where online gaming is legally prohibited. You are solely responsible for complying with the laws applicable in your own country.

3. Account Security and Responsibility

Maintaining the security of your account is entirely your responsibility. The following points are very important for account protection:

• Never share your username and password with any third party.
• Log out after each login session, especially when using a shared device.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Use a strong password and change it regularly.
• You are responsible for all activities carried out from your account.

If you notice any irregularity or unauthorized transaction in your account, please email [email protected] immediately or contact our 24/7 live chat.

4. Deposit and Withdrawal Policy

4.1 Supported Payment Methods

ek9995 currently supports the following payment methods: bKash, Nagad, Rocket and Upay. We use SSL encryption across all these methods to ensure secure and fast payment processing.

4.2 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Deposited funds will only be accepted from a payment method registered in the name of the primary account holder.
• Depositing using a payment method registered in a third party's name is strictly prohibited.
• In the case of fraudulent payments, we reserve the right to cancel the transaction and notify the relevant authorities.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: between 10 and 45 minutes.
• Withdrawal requests will only be accepted from verified accounts.
• We may request additional identity verification before a withdrawal request is completed.
• We reserve the right to suspend withdrawals in the case of suspicious transactions.
• Withdrawals are generally processed through the same payment method used for the deposit.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at ek9995 will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 will add ৳1,000 in bonus for a total balance of ৳2,000; or depositing ৳32,000 will add ৳15,000 in bonus for a total balance of ৳47,000.

5.2 Wagering Requirement

• The wagering requirement on the welcome bonus is 20 times (20x).
• This means the bonus amount multiplied by 20 must be wagered before the bonus funds become withdrawable.
• The time limit for meeting the wagering requirement will be in effect from the moment the bonus is activated.
• Certain games may contribute differently toward the wagering requirement.

5.3 General Promotion Terms

• Each bonus offer will be subject to its own specific terms and conditions.
• A promotion applies once per account, per device, or per household.
• We reserve the right to cancel a bonus if there is evidence of bonus abuse or fraud.
• ek9995 reserves the right to change, suspend, or cancel any promotion.

6. Gaming Rules

Various types of games are available on the ek9995 platform — slots, live casino, cricket betting, crash games, and more. The following general rules apply to each game category:

• All game outcomes are determined by a certified Random Number Generator (RNG), which ensures fair play.
• If a technical error occurs during a game, that round may be cancelled and the stake will be refunded.
• Betting limits are clearly stated on each game's page.
• If a game is left incomplete due to a lost internet connection, the system will complete the game automatically.
• Attempting to gain an unfair advantage through software exploits or manipulation is strictly prohibited.

In the sports betting section (cricket, football, etc.), if an event is cancelled or postponed, the relevant stake will be refunded. Any bet linked to match-fixing or influencing results from outside the field will be considered void.

7. VIP Program

ek9995 operates a four-tier VIP program for its regular and loyal players. The VIP tiers and their associated weekly cashback are as follows:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

You can move up to a higher VIP tier through regular gaming activity. ek9995 reserves the final right to decide on VIP tier upgrades or downgrades. VIP benefits apply only to active account holders.

8. Prohibited Activities

The following activities are strictly prohibited on the ek9995 platform and may result in account termination:

• Creating or operating multiple accounts.
• Registering an account using false or forged identity documents.
• Improper use or abuse of bonuses or promotional offers.
• Conducting money laundering or any illegal financial transactions.
• Attempting to hack or manipulate the gaming software.
• Defrauding or harassing other users.
• Using our platform for any illegal purpose.
• Conducting transactions through or on behalf of a third party's name or account.

9. Account Suspension and Termination

9.1 Suspension by ek9995

ek9995 reserves the right to temporarily suspend or permanently terminate any account under any of the following circumstances:

• Violation of these Terms.
• Failure to complete identity verification.
• Suspicious or fraudulent activity.
• Suspicion of money laundering or other illegal activities.
• The user's own request.

9.2 Termination by User

You may contact our support team at any time to request the closure of your account. All pending withdrawals must be completed and any applicable wagering requirements must be met before the account is closed.

10. Responsible Gaming

ek9995 is committed to promoting responsible gaming. We believe that gaming is an entertainment activity and should never be a cause of financial or mental difficulties.

• Refrain from placing bets beyond your means.
• Do not treat gaming as a source of income.
• If needed, set deposit limits or time limits on your own account.
• If you feel you have a problem, visit our responsible gaming page or contact our support team.

For more detailed information on responsible gaming, please visit our Responsible Gaming page.

11. Privacy and Data Protection

ek9995 places the highest importance on protecting the privacy of your personal information. We use SSL encryption technology to keep all your personal and financial information secure.

We do not sell or improperly share your information with third parties. However, information may be provided when required by legal obligations or requests from regulatory bodies. To learn more about our data collection and usage policy, please read our Privacy Policy page.

12. Limitation of Liability

ek9995 will not bear any liability for the following:

• If a game is left incomplete due to your internet disconnection or device malfunction.
• Losses caused by the failure of third-party services (payment gateways, internet providers).
• Losses resulting from unauthorized use of your password or login credentials.
• If services are disrupted due to reasons beyond our control (natural disasters, government directives, cyberattacks).

In any circumstance, ek9995's maximum liability will be limited to the amount of balance available in your account.

13. Dispute Resolution

If a dispute arises over any matter, please contact our customer service team first. Our support team will try to resolve the issue as quickly as possible.

The dispute resolution process is as follows:

• Step 1: Contact us via 24/7 live chat.
• Step 2: If the issue is not resolved through live chat, send a detailed written complaint to [email protected].
• Step 3: After receiving the complaint, we will review it within a reasonable time and notify you.

In the case of disputes regarding game results, our server logs will be considered the final evidence.

14. Changes to Terms

ek9995 reserves the right to change, amend, or update these terms at any time. Before the changes take effect, we will publish a notice on our website and attempt to send a notification to the registered email address.

Continued use of the platform after the updated terms are published will be considered your acceptance of the new terms. Therefore, it is advised to visit this page regularly to stay informed about the latest terms.

15. Contact Information

If you have any questions or comments about these terms, please contact us:

• 24/7 Live Chat: Via the live chat button on our website.
• Email: [email protected]

Our Bangla-speaking support team is always ready to answer any of your questions.