ek9995 Privacy Policy

Introduction

ek9995 ("we", "us", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. When you use the ek9995 platform, some of your personal information reaches us. In this privacy policy, we clearly explain how that information is collected, for what purposes it is used, how long it is stored, and how it is kept secure.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and applies to all users of ek9995 services. By registering on or continuing to use our platform, you acknowledge and accept the terms of this privacy policy.

1. What Information We Collect

ek9995 collects two types of information: information provided directly by you and information collected automatically.

1.1 Information Provided Directly

When you create an account on ek9995, carry out transactions, or contact us, you may be required to provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Documents required for identity verification (copy of national ID card or passport)
• Bank account details (where applicable)

1.2 Automatically Collected Information

When you use our website or app, certain technical information is recorded automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Time, date, and duration of sessions on the platform
• Pages visited and activity logs
• Information collected through cookies and similar tracking technologies

2. Purposes of Data Collection

ek9995 uses your information for specific and legitimate purposes. Our main purposes are as follows:

• Account management: To handle registration, verification, and account security.
• Processing financial transactions: To facilitate deposits, withdrawals, and bonus payments.
• Age and identity verification: To ensure services are provided only to those aged 21 or above.
• Fraud prevention: To prevent illegal activity, money laundering, and fraud.
• Customer support: To assist you effectively in resolving your issues.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Responsible gaming: To identify signs of excessive play and provide necessary support.
• Legal compliance: To comply with applicable laws and regulations.

3. Sharing Information with Third Parties

ek9995 never sells your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations:

3.1 Service Provider Partners

Only the necessary information is shared with selected and trusted service providers for payment processing, technical infrastructure, and customer support. These partners are contractually bound to comply with our privacy policy.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, government directive, or a demand from authorities under applicable law.

3.3 Fraud Prevention

Information may be shared with relevant investigative authorities to prevent fraudulent activity, money laundering, or any other illegal conduct.

4. Data Retention Period

Your information is retained only for as long as it is needed to fulfill the purposes stated above or as required by legal obligations.

• Active account data: For as long as the account remains active.
• Transaction records: For a minimum of five years (in accordance with financial records regulations).
• After account closure: For a defined period until relevant legal requirements are met.

After the retention period ends, information is securely deleted or anonymized.

5. Data Security Measures

ek9995 follows modern technology and best practices to ensure the security of your information:

• SSL encryption: 256-bit SSL encryption is active across our entire platform, keeping your information secure during transmission.
• Secure servers: All data is stored in a secure and controlled environment.
• Access control: Only authorized staff can access your information, and only as needed for their specific role.
• Regular security reviews: Regular security audits are conducted to identify vulnerabilities in our systems.
• Two-factor authentication: Additional verification is available to protect your account.

However, it is not possible to make data transmission over the internet completely secure. While we are committed to the highest level of protection, no system can be guaranteed 100%.

6. Cookie Policy

Cookies and similar technologies are used on the ek9995 website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for the core operation of the website. Without these, the platform cannot function properly.
• Functional cookies: Remember your preferences and settings, such as language or login status.
• Analytics cookies: Help improve service quality by analyzing user behavior.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may affect the proper functioning of some features on the platform.

7. Your Rights

As an ek9995 user, you have certain important rights over your personal information:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In some cases, you can request that the use of your information be limited.
• Right to object: You can object to the use of your information for specific purposes.
• Right to data portability: You can request a copy of your information in a structured format.

To exercise these rights, please contact our support team. Some requests may not be fully fulfilled due to legal obligations.

8. Protection of Minors

ek9995 strictly provides services only to those aged 21 or above. We do not intentionally collect information from minors.

If we are informed that a minor has provided information, we will take immediate steps to delete that information and close the relevant account.

For more information on the protection of minors, please read our Responsible Gaming page.

9. International Data Transfers

Some technology partners of ek9995 may operate servers outside Bangladesh. If your information needs to be transferred to another country, we ensure that:

• Adequate data protection provisions exist in the relevant country.
• The receiving organization is contractually bound to comply with our privacy standards.
• The protection standards described in this policy are followed during data transfers.

10. Changes to This Policy

ek9995 may modify or update this privacy policy from time to time. If any significant changes are made, we will:

• Send you a notification through the platform.
• Update the "Last Updated" date at the top of this page.
• Send a summary of the changes by email where necessary.

If you continue using the platform after an update, you will be considered to have accepted the revised policy. We therefore recommend checking this page regularly.

11. Interpretation and Applicability of This Policy

This privacy policy applies to all ek9995 services, including:

• The ek9995 website and mobile platform
• All gaming sections including slots, cricket betting, and crash games
• Customer support channels
• Bonus and promotional activities

The term "data" or "personal information" as used in this policy refers to any information that can be used to identify an individual. If any part of this policy conflicts with applicable law, the provisions of the law will take precedence.